Contents Support

This document describes how to install the JAMS Agent on the Windows NT/2000 operating system.

The installation procedures are described step by step and are, for the most part, self-explanatory.

3.1 Preparing to Install the JAMS Agent

The JAMS Agent is distributed on CD-ROM. After you insert the CD-ROM into your computer, a browser window will open showing installation instructions. Follow these instructions to begin the installation process.

If a browser window does not automatically open, you can use the Windows Explorer to find the SETUPAGENT.EXE program on the CD-ROM. Double-click this program to begin the installation.

The JAMS Agent is also available for download over the Internet. If you downloaded the JAMS Agent from the Internet locate the SETUPAGENT.EXE file that you downloaded and double-click this program to begin installation.

3.1.1 Prerequisite Software

This version of the JAMS Agent requires Windows NT 4.0 SP4 or higher. TCP/IP must also be installed and configured properly. See the Windows documentation which came with your system for more information on installing and configuring TCP/IP.

3.1.2 Installation Procedure Requirements

The installation generally takes only a few minutes, depending on the type of CD-ROM drive and your system configuration.

In order to install the JAMS Agent, you must be signed on as an Administrator.

Installation of the JAMS Agent does not require a reboot.

Installation of the JAMS Agent does not replace any system DLLs.

The installation will present four screens which require a response:

• Welcome. Let's you know that you are installing the JAMS Agent.
• Select Destination Directory. Select the directory where you would like for the JAMS Agent to be installed.
• Ready to Install. One last chance to abort the install before the software is installed on your system.
• Installation Complete.

The installation will install the "JAMS Agent" service and a JAMS control panel application.

3.3 Error Conditions

If the installation procedure fails for any reason, a message is displayed and the installation is not performed.

If you cannot determine the cause of the problem, please contact technical support.

If you have questions about JAMS please feel free to call JAMS technical support at (866) 259-5267. Technical support is available around the clock, 24 hours a day, 7 days a week. The mailing address is:

Copyright © 2000, MVP Systems, Inc. All rights reserved.